Course Payment Terms & Conditions
Please ensure that you read the following information carefully. The following course payment terms are to be adhered to unless alternate arrangements have been agreed by ESTS International in writing (electronic such as email or hand-written format on letter-headed paper with a valid signature).
Course deposit payment type: Deposit amount: Deposit to be received no later than: Outstanding balance payments:
By cheque 50% Deposit of your total course cost 3 weeks prior to course commencement date Outstanding balance to be received no later than 2 weeks prior to course commencement date. If under 2 weeks, payment by card can be made up to 7 days prior to course commencement date via special arrangement with ESTS International.
By credit / debit card
(Online Payment)
N/A N/A The FULL amount must be paid at the time of booking the course online through our secure online payment system provided by Google Checkout.
By Bank Transfer The full amount must be made no later than 7 days prior to the commencement of the course. If under 7 days, payment using this method will only be accepted by direct consent from ESTS International on proof that transfer has been made in the form of a bank transfer receipt.

NOTE: A cash payment may be made on the first day of the course ONLY if a deposit has been made prior and has cleared. There are no exceptions to this rule.

Course Cancellation (Student) Refund Terms & Conditions
Cancellation must be notified and received in writing or email (info@specialist-security.com) to the Head Office as per the table below. Failure to do so will result in complete forfeiture of the full deposit or full payment. Cancellation received that are made in writing or email will receive the following refunds as per the guidelines below. If a student wishes to change his/her course date instead of cancelling, this may be done no less than 14 days prior to the date he or she was to originally attend.
Cancellation notice to be received by ESTS International in writing or by email Refund Amount after £100 Standard Cancellation Fee

Cancellation notice of 31 days or over prior to commencement date of the course

90% refund of monies paid after the £100 standard cancellation fee

Cancellation notice of 22 to 30 days prior to commencement date of the course

70% refund of monies paid after the £100 standard cancellation fee

Cancellation notice of 14 to 21 days prior to commencement date of the course

50% refund of monies paid after the £100 standard cancellation fee

Cancellation notice of 13 days or less prior to commencement date of the course

0% refund & no course date transfer

Course Cancellation (ESTS International) Refund Terms & Conditions
Should for some unforeseen reason, ESTS International be required to postpone or cancel a course, we will refund you 100% of the money you have paid to us or you can opt to attend another course date. We are not to be held accountable for any other costs you may incur, such as travel or accommodation. Please note: We have been in business since 2003, and never had to cancel a course as yet, but we are obliged to mention this.

The Right to Refuse
Our Instructors retain the right to refuse to instruct disruptive students or anyone they feel is having a detrimental effect on the daily running of the course. This includes any student they feel is causing disruption, bad feelings towards either fellow students or the Instructor, or is blatantly interfering with the running of the course. ESTS International will always investigate any such cases and should the Instructor provide us with sufficient reason, the students will be excluded from the course permanently. If the student is attending a course paid for by either their company, government or any other official party, a report of the exclusion will be forwarded to them. If this occurs at the end of a course, ESTS International will withhold all course literature, certification and reports indefinitely.
 
Website Updated: January 2010 | Appointment Request Form |

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ESTS International Head Office, Pall Mall Court, 61-67 King Street, Manchester, M2 4PD, United Kingdom

Email: info@specialist-security.com  |  Tel: +44 (0) 161 618 1043  |  Fax: +44 (0) 161 618 1496