ESTS International offers bespoke anti-terrorism training, investigations and surveillance training and services and many more physical security services which you can read about on our website. ESTS International

 

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Website Updated: January 2013

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ESTS International Terms & Conditions for Courses:

Terms & Conditions
Please ensure that you read the following information carefully. The following course payment terms are to be adhered to unless alternate arrangements have been agreed by ESTS International in writing (electronic such as email or hand-written format on letter-headed paper with a valid signature).

Course payment means: Deposit amount: Deposit to be RECEIVED no later than: Outstanding balance payments:
Online Payment N/A N/A The full course amount including VAT must be made online via the Google Wallet system in place. Failure to pay the full amount or for it to clear prior to the course may result in you being excluded or certification withheld until funds have been fully received.
By Banker Draft / Bank Cheque: 50% Deposit / In Full No later than 2 weeks prior to course commencing Outstanding balance to be received no later than 5 working days prior to course commencement date. If under the 5 working days, payment by credit / debit card can be made up to 1 day prior to course commencement date via arrangement with ESTS International or cash may be paid IN FULL of all outstanding balances on the first day of the course.
Credit / Debit Card
(Online Payment):
N/A N/A The FULL amount must be paid at the time of booking the course online through our secure online payment system provided by Google Checkout.
By Invoice If you have requested to pay on receipt of an invoice by funds transfer then you must make a down payment (deposit) of 50% of the total course price prior to the course running dates. This is regardless of whatever turn around time your company has for making payment on invoices. We will not allow anyone to attend our courses without meeting this criteria. The remainder of the balance must be made on the date as agreed by both parties without exception. Failure to pay the outstanding balance in the agreed time frame may result in additional penalty charges.
Bank Transfer: The full amount must be made no later than 5 working days prior to the commencement of the course. If under 5 working days, payment using this method will only be accepted by direct consent from ESTS International on proof that transfer has been made in the form of a bank transfer receipt. To receive our bank details, please email us at info@specialist-security.com to request that you wish to choose this payment method.
Cash Payments N/A N/A A cash payment may only be made as a last resort and must be paid IN FULL on the first day of the course. Failure to attend the course when booked using the Course Application Form and signing the relevant areas will result in you being held responsible for the FULL cost of your place on the course. By signing the document you agree to this and will be held to account.

Course Cancellation (Student) Refund Terms & Conditions
If cancelling a course you have been booked and confirmed on, you must do so as per the relevant points listed below. Cancellation must be made in writing or by email and received by ESTS International. Stating you have tried to contact us but could not will not be an acceptable excuse as we have both email and postal address on our website, and a telephone answering machine as a last resort. All cancellation charges stand.

  • If you wish to cancel your course, you must do this NO LATER than ten (10) working days (a working day is a week day and does not include weekend days) prior to the course commencement date. There is a £50 (UK Pounds) Course cancellation charge associated with this cancellation option to the person who booked the course. All other funds paid will be refunded.

  • Courses cancelled under the above option of ten (10) working days but more than five (5) working days will result in a cancellation charge of 50% of the course fee to the person who booked the course.

  • Courses cancelled under five (5) working days will result in a cancellation charge of 75% of the course fee to the person who booked the course.

  • Those who stated they will be paying with cash on the first day of the course will be held accountable as per the Cash Payments option in the table above. Failing to notify us of your change in circumstances as per the above time frames will result in you being charged for the seat you booked.


Failure to Pay and/or Attend Terms & Conditions
Failure to pay the requested course fees (including deposit) as agreed by the customer and the training provider after (a) requesting the course and (b) confirming intention of attending and then either (a) failing to pay as agreed or (b) failing to cancel in a timely manner will result in the customer being held liable for any expenses incurred by the provider and in some instances the full amount of the course or as outlined in the Course Cancellation (Student) Refund Terms & Conditions above..

Course Cancellation (ESTS International) Refund Terms & Conditions
Should for some unforeseen reason, ESTS International be required to postpone or cancel a course, we will refund you 100% of the money you have paid to us or you can opt to attend another course date. We will not be held accountable for any other costs you may incur, such as travel or accommodation and by opting to attend our courses, you agree with these terms in full.

The Right to Refuse
Our Instructors / Trainers / Staff retain the right to refuse to instruct disruptive students or anyone they feel is having a detrimental effect on the daily running of the course. This includes any student they feel is causing disruption, bad feelings towards either fellow students or the Instructor, or is blatantly interfering with the running of the course. ESTS International will always investigate any such cases and should the Instructor provide us with sufficient reason, the students will be excluded from the course permanently. If the student is attending a course paid for by either their company, government or any other official party, a report of the exclusion will be forwarded to them. Abusive, threatening or racial behaviour will be reported to the authorities without exception. If this occurs at the end of a course, ESTS International will withhold all course literature, certification and reports indefinitely.
 
 
Copyright © 2013 ESTS International  ESTS International Head Offices, Lower Ground Floor, Delphian House, Riverside, New Bailey Street, M3 5FS, United Kingdom 
Tel: +44 (0) 7584 353 932  |  Email:
info@specialist-security.com   |  Website: www.specialist-security.com
Limited Company Registration Number: 5096008  |  Date Protection Act Registration Number: Z859023X  |  VAT Registration Number: 138229115

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