ESTS International is a provider of both accredited and customised security courses and programmes. We have Approved Centre status by the UK DfT Maritime & Coastguard Agency (MCA) and Edexcel. We provide courses in Maritime Security (MARSEC), Hostile Environment Awareness Training (HEAT), Anti-Kidnapping, Personal Security, Close Protection and Commercial Security. We also provide Clients with Security Consultancy Services and design and deliver Specialist Security Training.
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CPD Accredited
Online Resolving Conflict Course
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Organisational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organisations. There is the inevitable clash between formal authority and power and those individuals and groups affected.

There are disputes over how revenues should be divided, how the work should be done and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favour.

There is also conflict within individuals - between competing needs and demands - to which individuals respond in different ways". Conflict is something that happens in every walk of life, from home to work.  It happens when people have great relationships and when they don't. 

Your ability to handle conflict can have a significant impact on the outcome as well as how others view you.  During this course you are going to discover what conflict really is as well as how to deal with it effectively.

The following subjects are covered in great detail within this online Resolving Conflict Course.

Communication Introduction
Questioning Skills
Listening Skills
Managing Your Emotions
The Right Behaviour
Resolving Conflict

Online Course Details


Price: 40 +VAT (where applicable)
Duration: 45 Minutes | Online Course
Assessment: Not Applicable
Certification: Certificate of Completion


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     Website Page Updated: March 2018